Advice and answers from HakuCab
Browse help by topic or search all HakuCab articles.
Getting started
Choose a service, vehicle, pickup, and itinerary.
How do I book a HakuCab ride? Where and when can I book HakuCab? Which ride type should I choose? Which vehicle classes are available? How much luggage fits in each vehicle? Does HakuCab use electric vehicles? Airport pickups, flight tracking, and waiting time How do hourly bookings work? Does HakuCab offer city-to-city rides? Special requests and accessibility requirements Where will I meet my chauffeur?Managing bookings
Find, change, cancel, and get help with a journey.
Find a booking and confirmation Change a booking Add a stop or change an address Cancellation policy Track or contact a chauffeur What to do when a chauffeur is late Lost property, complaints, and feedbackPayments and pricing
Understand payment methods, charges, fares, and documents.
Which payment methods can I use? When is my card charged? How does HakuCab calculate fares? Where can I find my receipt or invoice?