How do I report lost property, a complaint, or ride feedback?

Contact HakuCab with the booking reference, journey date, and a clear description of the item or issue. For lost property, include where you were seated without sharing unnecessary sensitive details.

HakuCab will contact the chauffeur or relevant service provider. Recovery cannot be guaranteed, and reasonable delivery or courier costs may apply when an item is found.

For complaints or damage reports, provide photographs and supporting information promptly so the matter can be reviewed fairly.