Sales, Dispatch & Delivery
Distribution operations, powered by HakuCab technology
Book, assign, track, and manage vehicle-based delivery services in one live workflow — from customer order to proof of delivery.
Schedule a workflow workshopHakuCab at a glance
HakuCab is a technology platform for booking, assigning, tracking, and managing vehicle-based services. It connects customers, operations teams, drivers, and vehicles in one live workflow.
Its operational engine coordinates every job from request to completion — giving teams control of assignments, routes, live location, status updates, exceptions, and service evidence.
HakuCab operates in the United Arab Emirates and is launching in Africa, beginning with Kenya and expanding next to South Africa.
What HakuCab brings
- A single place to create and manage service requests.
- Intelligent assignment of available drivers and vehicles.
- Google Maps routing, live location, and estimated arrival times.
- Clear mobile workflows for drivers in the field.
- Real-time operational visibility for dispatch and management.
- Secure APIs for orders, tracking, status, proof, and integrations.
From customer order to proof of delivery
A single operational record connects commercial intent with what happens on the road.
01 · ORDER
Capture and approve
Customer, products, quantities, address, and delivery window.
02 · PLAN
Plan and dispatch
Depot, route, vehicle, driver, and service window.
03 · DELIVER
Track and manage
Live location, ETA, status updates, and exceptions.
04 · CLOSE
Prove and report
Accepted quantities, recipient, signature, photo, and notes.
Six operational roles
Management
Performance, risk, and rollout visibility.
Sales
Customers, products, quantities, and references.
Approval
Commercial and operational release.
Dispatch
Routes, vehicles, drivers, and exceptions.
Driver
Assignments, navigation, status, and proof.
Customer service
Tracking context and issue resolution.
One connected delivery operation
HakuCab connects sales orders, dispatch planning, driver activity, live location, delivery outcomes, and management reporting in one operational workflow.
Advantages for sales and management
- Orders are captured once and remain connected to delivery.
- Customer locations, contacts, references, and history stay together.
- Structured records reduce manual report consolidation.
- Proof and exceptions return to the original order record.
Advantages for dispatch and delivery teams
- Approved orders flow directly into the dispatch queue.
- Vehicle capacity, driver availability, and route proximity inform assignment.
- Drivers receive route, customer, load, and contact information.
- Recipient, timestamp, signature, photo, and quantities close the job.
Advantages for customers
- Live route progress, status, and estimated arrival.
- Recipient-safe vehicle information and support access.
- No internal pricing, dispatch controls, or other customer data exposed.
Live delivery tracking
Dispatch sees location, ETA, latest status, and exceptions while the delivery is active.
- Map progress against the planned route.
- Identify delays before the customer calls.
- Keep sales and customer service informed.
Proof of delivery
Close the job at the delivery point with structured evidence rather than a paper trail returned later.
- Recipient name and timestamp.
- Delivered, rejected, or partial quantities.
- Signature, photograph, and delivery notes.
Management dashboard
Turn delivery activity into measurable service, route, driver, and customer performance.
- On-time delivery rate and active exceptions.
- Vehicle and driver utilization.
- Performance by route, depot, customer, or period.
Roles and permissions
People see and change only what their operational role requires.
| Role | Orders | Dispatch | Delivery |
|---|---|---|---|
| Sales | Own customers & orders | View status | View delivery |
| Approver | Review orders | Approve / hold | View exceptions |
| Dispatcher | Plan jobs | Assign drivers | Resolve operations |
| Driver | Own jobs | Update status | Capture proof |
| Management | All dashboards | Reports | Configuration |
Implementation questions
How does the workflow begin?
How does the workflow begin?
Sales records the customer, products, quantities, address, delivery window, and commercial reference in one order.
What happens after approval?
What happens after approval?
Dispatch converts the approved order into a delivery plan with the required depot, vehicle, driver, and route.
Why use a controlled rollout?
Why use a controlled rollout?
A bounded operation validates configuration, adoption, and performance before additional routes or depots are added.
How does it fit other systems?
How does it fit other systems?
HakuCab exposes secure APIs for orders, dispatch status, tracking, proof of delivery, and operational events, supporting integration with ERP, finance, CRM, and customer systems.
How are exceptions handled?
How are exceptions handled?
Each exception receives a category, owner, customer impact, action, and final resolution — problems become operational records, not isolated calls or messages.
What happens next?
What happens next?
Configuration workshops align the workflow with your operating rules and establish the rollout plan — starting with one depot, route, product set, and driver group.
How to get in touch
Business & partnerships
Product demonstrations, deployment planning, and commercial enquiries.
Customer & operational support
Account assistance, service support, and operational escalations.
Regional presence
UAE operations · Kenya launch · South Africa next.
Al Bateen C6, Abu Dhabi, UAE