Frequently Asked Questions

Making a booking is simple! Just select your desired service, choose your preferred date and time, fill in your details, and proceed to payment. You'll receive an instant confirmation email with your booking details. You can also manage your bookings through your account dashboard once registered.

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers for corporate bookings. All payments are processed securely through our encrypted payment gateway. For certain services, you may also have the option to pay upon arrival.

You can cancel your booking up to 24 hours before the scheduled time for a full refund. Cancellations made within 24 hours of the booking time may be subject to a cancellation fee. For urgent cancellations within the 24-hour window, please contact our customer support team, and we'll do our best to accommodate your situation.

Yes, you can modify your booking up to 24 hours before the scheduled time. Simply log into your account, go to 'My Bookings', and click on the booking you wish to modify. You can change the date, time, or service type subject to availability. For last-minute changes, please contact our customer support team directly.

For group bookings of 5 or more people, we offer special rates and customized services. Please use our group booking form or contact our customer service team directly. We can arrange multiple vehicles or larger vehicles depending on your group size and requirements. Early booking is recommended for group reservations.

We pride ourselves on punctuality, but in rare cases where delays occur due to unforeseen circumstances, we will contact you immediately via phone or email. If a delay is expected to be significant, we'll work with you to find alternative arrangements. For time-critical bookings, we recommend booking with extra buffer time.

Yes, we offer corporate accounts with special benefits including priority booking, consolidated billing, dedicated account management, and customized reporting. Corporate clients can also benefit from flexible payment terms and volume discounts. Contact our business team to set up a corporate account tailored to your organization's needs.

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