How do I find my booking and confirmation?
Updated July 25, 2026
HakuCab sends a confirmation after a booking is accepted. It includes the booking reference, pickup, destination, date, time, passenger, and vehicle class.
Check the account used to book and the spam folder if the message is missing. A booking may also appear in your signed-in account.
Contact support with the passenger name, pickup time, and booking email if you still cannot locate it. Do not create a duplicate booking unless support confirms the first attempt failed.
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