What should I do if my chauffeur is late?
Updated July 25, 2026
Check the latest booking messages and tracking information, then call the chauffeur using the contact details provided. Traffic, security access, or airport pickup restrictions can affect the final approach.
Contact HakuCab support if the chauffeur cannot be reached or the delay affects your journey. Keep receipts for any alternative transport that support specifically asks you to arrange.
Do not cancel solely to recreate the same booking, as this can trigger a cancellation fee or duplicate vehicle assignment.
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